Support
Need help with actify.fit? We're here for you. Find answers to common questions below or reach out to our team.
Contact Us
Response Time
We typically respond within 24–48 hours on business days
Support Categories
App & Features
Help with workouts, nutrition tracking, scores, and streaks
Billing & Subscriptions
Premium plans, payments, cancellations, and refunds
Privacy & Data
Data access, deletion requests, and privacy concerns
Frequently Asked Questions
How do I reset my password?
If you signed up with email and password, tap "Forgot Password" on the login screen to receive a password reset link. If you sign in with Google, Apple, or Facebook, your password is managed by that provider.
How do I cancel my Premium subscription?
Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Subscriptions. Find actify.fit and tap Cancel.
How do I delete my account?
You can delete your account in the app under Profile > Settings > Delete Account. You can also email support@actify.fit. See our Data Deletion page for full details.
Can I transfer my data to a new device?
Yes. Simply sign in to your actify.fit account on your new device using the same email or social login. All your data, plans, scores, and progress will sync automatically.
How does the daily score work?
Your daily score (0–10) is calculated across five dimensions: Workout (3 pts), Nutrition (3 pts), Water (1.5 pts), Sleep (1.5 pts), and Steps (1 pt). Score 6 or above to maintain your streak.
How does the AI generate my plans?
Our AI uses the information you provide during onboarding — your goals, body metrics, activity level, workout preferences, and dietary needs — to create a workout routine and nutrition plan tailored specifically to you.
Is my health data shared with anyone?
No. We never sell your personal or health data. Data from Apple Health is used solely within the app to prefill your profile and track progress. See our Privacy Policy for details.
Why is my streak not updating?
Your streak updates at midnight in your local timezone. Make sure you scored 6 or above on your daily score before the day ends. If you believe there's an error, contact us.
Get in Touch
For all inquiries — bug reports, privacy requests, data deletion, feedback, or anything else — reach us at support@actify.fit. When reporting a bug, please include your device model, OS version, and app version so we can investigate faster.
App Store Support
For billing, refunds, or subscription issues:
- Apple App Store: Visit Apple Support or go to Settings > Apple ID > Subscriptions on your device
- Google Play Store: Visit Google Play Support or open Google Play > Subscriptions